Workforce Analytics Modernization

The goal of our client, a Fortune 10 pharmacy and retail corporation, was to build the reporting and analytics that supports Pharmacy & Workforce Management initiatives, including a high-visibility project for COVID vaccine distribution.

Project Details

  • The client required a strategic partner the with ability to quickly supplement the existing team with outside expertise to support vaccine distribution efforts by utilizing data to take a hypothesis-driven approach to identify, forecast, and solve for business opportunities.
  • Provided a Swoon Consulting team; a Product Owner, Data Scientist, and Data Analysts to supplement full-time staff and delivered advanced modeling capabilities.
  • Developed actionable insights around the workforce and improved processes for reporting.
  • Researched data sources to better understand how data can be utilized to improve pharmacy operations.

Business Outcomes

  • Developed a Tableau dashboard to deliver labor insights to business and field partners.
  • Documented and improved internal Workforce Management processes.
  • Provided increased capability of advanced analytics and Machine Learning modeling for the team.